Guild Wars Factions: Can't get the items! - Guild Wars Forums

salamol · Mar 16, 2006, 07:22 PM // 19:22

I ordered the game, a day later I got sent the pre-order key via e-mail.

When logging in to my account, I did the following:

Edit account, manage keys, add new key ---> then input my key code.

I got a message saying: Key code accepted, congrats or something along those lines

I checked back on the keys entered and I have the factions one underneath the Guild Wars one (same box, dont know if its supposed to be different)

When logging onto a character, with lots of invent space, and typing /preorder, nothing happens.

I have absolutely no idea what to do, even my friends who have done the same as me, and bought from the same place do not have this problem.

I have contacted GW and been informed my question is in a queue. Does ANYONE have ideas? It's been like 2 hours now... and still nothing

Pevil Lihatuh · Mar 16, 2006, 07:35 PM // 19:35

Only idea I can possibly have is 1. check it was the preorder key and not the friend or 'real' key you entered and 2. make sure you're in town when you /preorder.

It's been working fine for me.

Lord Iowerth · Mar 16, 2006, 07:49 PM // 19:49

It's been working fine for me as well ... *shrug* make sure it's the right key, as I know mine came with umpteen of them ...

Dauntless · Mar 16, 2006, 08:03 PM // 20:03

Did you type /preorder in a town/outpost or a pve area? If you did the second than it will not work, you must be in a town/outpost to use the /preorder command.

Stealthy Trapper · Mar 16, 2006, 08:59 PM // 20:59

You should be able to go into options and go to the area that lets you add a key. Then check there (before or after you put in a key can't remember) and there will be two windows that say all the extras you have added to your account.

Example: factions preoder, or collectos edition, and it will have core set or something on those lines. Make sure it says you have the preorder to factions on there. If not then there is something wrong with the key you received.

salamol · Mar 16, 2006, 09:03 PM // 21:03

It does say freind key, however underneath (in the email)it gives instructions on how to do it, and it says that you get the "special" items with the key...

On the game in the content rights section it says i have:

Guild Wars: Prophecies (Guild Wars Core Set)
Guild Wars Factions Preview Event (March 24-26,2006)

Also I sent the problem to GW and after one pointless message notifying me that i was "in a queue" I received another cryptic reply:

Thanks for contacting the Guild Wars customer support team. We always appreciate hearing from our players. The problem you have reported is a known issue and the development team is already working on an appropriate solution. However, we are going to forward your enquiry to our QA department in order to provide the development team with as much information as possible.

Thank you very much for your patience and understanding, as well as your interest in helping to improve Guild Wars. Please feel free to contact the support team again if you encounter any other problems.

I'm thinking what do I do now?

dreamhunk · Mar 16, 2006, 09:05 PM // 21:05

mine has worked as well.

DeanBB · Mar 16, 2006, 09:22 PM // 21:22

Are you typing /preorder into the chat box?

salamol · Mar 16, 2006, 09:31 PM // 21:31

yes, im doing the same thing everyone else has done, the game recognises its an action/emote because it does NOTHING, this is really annoying

Stolen Souls · Mar 16, 2006, 10:07 PM // 22:07

Quote:

Originally Posted by salamol

On the game in the content rights section it says i have:

Guild Wars: Prophecies (Guild Wars Core Set)
Guild Wars Factions Preview Event (March 24-26,2006)

UNDERNEATH this area:

Guild Wars: Prophecies (Guild Wars Core Set)
Guild Wars Factions Preview Event (March 24-26,2006)

...there should be a second area that says:

You have added the following extra features to your account:
-Factions Campaign Preorder Items

If it doesn't say that for you, then odds are you put in the wrong key, or entered it incorrectly. If it DOES say that you've added the preorder items, then I really don't know, as it's working fine for me. :/

linh · Mar 16, 2006, 10:39 PM // 22:39

I think that you added friend key to your account, not the pre order key. Recheck your email. there will be 2 keys, one for you and one for your friend. The friend key is for Preview Event only.

salamol · Mar 16, 2006, 10:59 PM // 22:59

hmmm ok, i have found that i have put a friend key in by mistake, however i have received no other key.

I must say u guys r much more help than NCsoft.

Maybe another e-mail will be sent containing the factions items key code?

Thanks all for your efforts!

Mar 16, 2006, 07:22 PM // 19:22	#1
salamol Ascalonian Squire Join Date: Mar 2006	Guild Wars Factions: Can't get the items! I ordered the game, a day later I got sent the pre-order key via e-mail. When logging in to my account, I did the following: Edit account, manage keys, add new key ---> then input my key code. I got a message saying: Key code accepted, congrats or something along those lines I checked back on the keys entered and I have the factions one underneath the Guild Wars one (same box, dont know if its supposed to be different) When logging onto a character, with lots of invent space, and typing /preorder, nothing happens. I have absolutely no idea what to do, even my friends who have done the same as me, and bought from the same place do not have this problem. I have contacted GW and been informed my question is in a queue. Does ANYONE have ideas? It's been like 2 hours now... and still nothing

Mar 16, 2006, 07:35 PM // 19:35	#2
Pevil Lihatuh Jungle Guide Join Date: Apr 2005 Location: Yorkshire, UK Profession: R/Me	Only idea I can possibly have is 1. check it was the preorder key and not the friend or 'real' key you entered and 2. make sure you're in town when you /preorder. It's been working fine for me.

Mar 16, 2006, 07:49 PM // 19:49	#3
Lord Iowerth Wilds Pathfinder Join Date: Sep 2005 Location: Atlanta, GA (#guildwarsguru FTW!) Guild: Biscuit Of Dewm [MEEP] Profession: R/Mo	It's been working fine for me as well ... shrug make sure it's the right key, as I know mine came with umpteen of them ...

Mar 16, 2006, 08:03 PM // 20:03	#4
Dauntless Lion's Arch Merchant Join Date: Jun 2005 Profession: Mo/	Did you type /preorder in a town/outpost or a pve area? If you did the second than it will not work, you must be in a town/outpost to use the /preorder command.

Mar 16, 2006, 08:59 PM // 20:59	#5
Stealthy Trapper Frost Gate Guardian Join Date: Dec 2005 Location: Cincinnati, Ohio Guild: Knights Assassins [Kill] Profession: R/	You should be able to go into options and go to the area that lets you add a key. Then check there (before or after you put in a key can't remember) and there will be two windows that say all the extras you have added to your account. Example: factions preoder, or collectos edition, and it will have core set or something on those lines. Make sure it says you have the preorder to factions on there. If not then there is something wrong with the key you received.

Mar 16, 2006, 09:03 PM // 21:03	#6
salamol Ascalonian Squire Join Date: Mar 2006	It does say freind key, however underneath (in the email)it gives instructions on how to do it, and it says that you get the "special" items with the key... On the game in the content rights section it says i have: Guild Wars: Prophecies (Guild Wars Core Set) Guild Wars Factions Preview Event (March 24-26,2006) Also I sent the problem to GW and after one pointless message notifying me that i was "in a queue" I received another cryptic reply: Thanks for contacting the Guild Wars customer support team. We always appreciate hearing from our players. The problem you have reported is a known issue and the development team is already working on an appropriate solution. However, we are going to forward your enquiry to our QA department in order to provide the development team with as much information as possible. Thank you very much for your patience and understanding, as well as your interest in helping to improve Guild Wars. Please feel free to contact the support team again if you encounter any other problems. I'm thinking what do I do now?

Mar 16, 2006, 09:05 PM // 21:05	#7
dreamhunk Banned Join Date: Mar 2006 Guild: :P Profession: E/Me	mine has worked as well.

Mar 16, 2006, 09:22 PM // 21:22	#8
DeanBB Forge Runner Join Date: Jul 2005 Location: Arizona Guild: Wizardry Players Guild, http://4guildwars.7.forumer.com	Are you typing /preorder into the chat box?

Mar 16, 2006, 09:31 PM // 21:31	#9
salamol Ascalonian Squire Join Date: Mar 2006	yes, im doing the same thing everyone else has done, the game recognises its an action/emote because it does NOTHING, this is really annoying

Mar 16, 2006, 10:39 PM // 22:39	#11
linh Wilds Pathfinder Join Date: Jul 2005 Profession: Mo/	I think that you added friend key to your account, not the pre order key. Recheck your email. there will be 2 keys, one for you and one for your friend. The friend key is for Preview Event only.

Mar 16, 2006, 10:59 PM // 22:59	#12
salamol Ascalonian Squire Join Date: Mar 2006	hmmm ok, i have found that i have put a friend key in by mistake, however i have received no other key. I must say u guys r much more help than NCsoft. Maybe another e-mail will be sent containing the factions items key code? Thanks all for your efforts!